Public Offer for the Conclusion of a Service Agreement

1. General Provisions

This document is an offer by Sirenko Irina Valeryevna, a self-employed taxpayer (professional income tax), TIN 772205232909, hereinafter the “Provider,” to conclude a service agreement on the terms set out below.

The offer is addressed to legally capable individuals who have reached the age of 18, including parents and legal representatives of minors, hereinafter the “Client.” Acceptance means the Client’s full and unconditional acceptance of the terms of the offer.

Acceptance is payment for the selected service after agreement on its type, date, time, and cost. Correspondence before payment is used to agree on terms and does not in itself constitute a contract.

2. Subject of the Agreement

The Provider undertakes to provide, and the Client to accept and pay for, one of the agreed services:

• individual psychological counseling in the relational gestalt approach.

The specific type of service, format, duration, date, time, and cost are determined on the page of the relevant program, in a message from the Provider, or in a payment link before payment. This information becomes part of the agreement upon acceptance.

3. Nature of Psychological Counseling

The Client voluntarily decides to participate in psychological counseling and understands that the work is based on cooperation between the parties. Achieving goals depends, among other things, on joint discussion of the situation, the Client’s participation, and fulfillment of agreed arrangements. The Provider does not guarantee a predetermined result in advance.

Psychological counseling is not a medical service and does not include diagnosis or prescription of medication. If medical, psychiatric, or other specialized assistance is needed, the Client independently and promptly contacts the appropriate specialist or the relevant service.

The services are not intended for emergency or life-threatening conditions. In the event of an immediate threat to life or health, contact emergency services at 112, ambulance services, or the relevant crisis service in your location.

4. Procedure for Arrangement and Delivery

Sessions are held online or in person — depending on the chosen format. The link and technical instructions are sent to the Client through the agreed communication channel. The Client independently ensures a working device, stable internet, and a confidential space.

The duration of an individual session is 55 minutes. The Client’s lateness does not extend the agreed time. If the Provider is late, the session is extended for the corresponding time or the parties agree on another form of compensation.

Frequency and expected duration of the work are discussed by the parties but are not a guaranteed timeframe for achieving a result. The Client may end the work at any time.

5. Cost and Payment

The cost of one individual session is 8,000 (eight thousand) rubles. Payment is made in Russian rubles by cashless transfer: to the bank details provided or through the Faster Payments System via QR code or payment link.

The payment obligation is considered fulfilled after the funds are credited. The Provider generates and sends the Client a receipt issued under the professional income tax regime.

6. Rescheduling, Cancellation, and Withdrawal from the Agreement

The Client notifies of rescheduling or cancellation no later than 24 hours before the start of the session. With timely notice, payment is transferred to a new date or refunded at the Client’s choice.

With later cancellation, a refund is made minus the Provider’s actual expenses related to performance of the specific agreement. This condition does not limit the consumer’s right to withdraw from the service at any time in accordance with Article 32 of Federal Law No. 2300-1 of the Russian Federation “On Protection of Consumer Rights” and Article 782 of the Civil Code of the Russian Federation.

If a session did not take place at the initiative or fault of the Provider, the Client may choose a full refund of payment or rescheduling to another date. In the event of a technical failure, the parties first attempt to restore the connection, and if it is not possible to continue the session, they agree on rescheduling the remaining time.

7. Rights and Obligations of the Parties

The Provider undertakes to:

• provide services personally, in good faith, within their competence and the agreed format;
• respect the Client’s dignity, boundaries, and autonomy;
• maintain confidentiality and comply with personal data legislation;
• notify of circumstances preventing the session from taking place.

The Client undertakes to:

• provide information necessary for arrangement and safe delivery of the service;
• pay for the service on time and notify of cancellation or lateness;
• not make audio or video recordings without the Provider’s prior consent;

8. Confidentiality

The content of individual sessions is not disclosed to third parties without the Client’s consent, except in cases expressly provided by law, as well as situations of immediate threat to the life or health of the Client or other persons, when disclosure of minimally necessary information is aimed at preventing harm.

The Provider may discuss a professional case within their own supervisory support only in anonymized form that excludes identification of the Client. When reviewing practice, a specialist who has sought the service also undertakes not to pass on information that would allow identification of their client.

9. Personal Data

Processing of personal data is governed by the Personal Data Processing Policy. Consent to data processing is provided separately from acceptance of this offer. Acceptance of the offer does not mean consent to promotional or informational mailings.

10. Materials and Intellectual Property

Rights to the Provider’s authored presentations, texts, exercises, recordings, and other materials remain with their rights holder. The Client may use received materials only for personal purposes unless otherwise agreed in writing. Publication, sale, adaptation for commercial use, and transfer of materials to third parties without permission are not permitted.

11. Liability and Force Majeure

The parties are liable for breach of obligations in accordance with the legislation of the Russian Federation. The Provider is not liable for decisions made independently by the Client, for inability to provide the service due to inaccurate information from the Client, or technical problems on the Client’s side.

A party is released from liability for non-performance caused by extraordinary and unavoidable circumstances if it promptly notifies the other party and proposes a reasonable way to reschedule or terminate obligations.

12. Claims and Dispute Resolution

Questions and claims should be sent to pina_s@mail.ru. The Provider responds within 14 calendar days, or within a shorter period if required by law. The parties seek to resolve disagreements through negotiation, without limiting the Client’s right to apply to a court and consumer protection authorities.

The legislation of the Russian Federation applies to the relations of the parties. Jurisdiction clauses may not deprive the consumer of rights granted by law.

13. Term and Amendment of the Offer

The offer is effective from the date of publication of the completed version on the website. The Provider may amend it for future orders. For services already paid for, the version in effect at the time of payment applies unless subsequent changes improve the Client’s position.

14. Provider Details

Full name: Sirenko Irina Valeryevna
Status: self-employed taxpayer (professional income tax)
TIN: 772205232909
Email: pina_s@mail.ru